1] Melbourne Fresh Flowers still be operating and delivering all bouquets around Melbourne during this Lockdown.
2] For Hospital deliveries, please check with the Hospital first if they accept the flowers before placing an order. If the hospital refused to take the flowers. We will do next day delivery to a new address with redelivery charges. Stay safe, Happy, and Healthy!
3] Due to COVID-19 restricting the supply of flowers, we are allowing our Melbourne Fresh Flowers Florists to substitute the flowers within arrangements until further notice. Substituted flowers will be of a similar look and value to the flowers shown in the specific arrangement.
To keep our customers & delivery team safe, we’re implementing contactless delivery. You’ll still get the same great service from Melbourne Fresh Flowers.
We’ve advised our drivers as follows:
A] Wherever possible, our drivers must now not come into direct contact with customers / present recipients.
B] Where secure to accomplish that, our drivers may not be handing gifts to recipients, instead of leaving them at the front door of residential addresses or inside the foremost entrance/ reception of business addresses.
C] Our drivers will ensure the recipient is alerted through knocking at the door or ringing the doorbell or contact on the number provided for the recipient. They have also been briefed to sanitize their hands at the begin and stop of every shift and in between each drop-off.
D] Drivers will take a photograph as evidence of delivery in case no one is present at the time of delivery.
All drivers are authorized to put on a face mask at their personal discretion (despite the fact that this isn’t always obligatory). We ask that our customers kindly display recognize & information to any drivers selecting to achieve this.
If you have any concerns or questions, please reach out to us via email – [email protected]