Melbourne Fresh flowers understand that when you order flowers online you want flowers that look fantastic, are long-lasting and are delivered when and where you want. All Melbourne Fresh flowers floral orders are hand-arranged by our local florists and delivered straight to the recipients home, office, hospital or venue. Our florists will deliver your flowers with care. You can be assured that your order will be of the best quality using the freshest, seasonal flowers
Melbourne Fresh flowers Delivery Times and Information
Flower Delivery Process :-
We buy flowers from the market every day as per orders received, this way we can only use Fresh flowers from growers as per demand.
we receive flowers around 6-8 Am every day and prepare between 8 to 11 Am.
Flowers gets picked between 11 Am to 1 Pm and depending upon route every day gets delivered before 4 Pm for Business and 5 Pm for Residential.
Above timings are latest we usually deliver so generally 90% we finish by 4 PM but sometime due to traffic and some other unforeseen reason it may be getting late.
Orders Monday - Friday:
Delivery between 11 Am to 4 Pm for businesses and 10 Am to 5 Pm for residential deliveries. The order will be delivered to the listed suburb on the same day if an order made before 1 Pm on Monday to Friday.
Most of the deliveries get delivered by 4 Pm but sometimes due to Route of driver and traffic conditions it may get late .
For Suburbs in outer Melbourne ( More than 20kms from CBD ) deliveries may get delayed up to 7 pm but that's worst-case scenario due to traffic conditions. span>
If you need Time specific delivery then please email us/Chat before you place an order as we need to request this to Courier company and there will be additional Charges depending on delivery time.
Deliveries are made between 1:00 Pm - 5:00 Pm.
These cut off times do not apply to busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas. Please check the website for the order cut off times for these days.
While Melbourne Fresh flowers offer customers the opportunity to nominate a preferred time of delivery (i.e. Am, Pm or ASAP) it is not possible to guarantee that these times will be achieved. Consequently, there are often local reasons why an order cannot be delivered within your preferred time frame (for example, courier delivery times).
If the flowers are for a timed event (for example, a funeral or business location), the florists will do their best to assist. However, Melbourne Fresh flowers strongly recommend that you provide us with an alternative address so the flowers can be delivered elsewhere if too late for the timed event.
Name and Address: -
Make sure you have correct name and address for recipient along with contact information as it will save our time with your delivery. Please verify address and Courier company will charge us/you for redelivery to a different address.There will be Redelivery fees applicable in case recipient changes the address or address is incorrect so Please make sure all details are correct to avoid disappointment.
1) Courier company picks up flowers and delivery as per Address in the email ( and Instructions)
2) If its business then it goes to reception or mail room.
3) If recipient is not at house/Unit then we -
a) We leave it at safe location and contact recipient
b) If it’s not safe then we bring it back to shop and redeliver next day ( Extra charges apply)
4) We always try to contact recipient /Sender if we are unable to deliver
5) As driver has to do other deliveries, we CANNOT reroute your order instantly, so it has to be next day
6) Secured ( Automated doors) Apartment and houses are most difficult to deliver flowers ( in case recipient is not at home) as most of the concierge refuse to accept flowers behalf of the recipient we try to contact recipient/sender to decide next course of action.
As you can see there are few options on the website for delivery instructions
Return to florist:- Flowers will return to florist if undelivered and there will be redelivery fees for next day delivery ( we absorb the courier charges to bring flowers to our shop )
Leave at the reception:- Flowers will be delivered to reception if unattended we will leave at the front counter with Note on it
Leave at the front door:- We will attempt to deliver flowers if undelivered we will leave flowers at the front door and Notify recipient. We will not take any responsibility if products/flowers are been picked up or stolen so especially for secured apartments please select "Return to florist" option.
Generally, houses and offices are secured so it’s not an issue but for secured apartments it’s hard to get inside without access so it’s always better you choose "Return to Florist" option in this case.
We like to keep our customers in the loop, and we understand that you're patiently waiting for a call or SMS that everything was delivered without a problem, which is why we like to send notifications and updates.
We will send SMS and email to the senders email address provided by you to let you know about the delivery confirmation.
A local delivery fee is added to each order, for each address. Delivery of orders to rural route addresses, secured buildings or cemeteries cannot be guaranteed. We do not deliver to PO BOX or LOCKED BAG addresses.
Melbourne Fresh flowers is an online florist in Melbourne who we their best to ensure your flowers are delivered on time to the right location.
We do not guarantee delivery to the following places:-
• Intensive Care Units
• Army, Air force and Naval Bases
• Secure Buildings
• We apologies for any inconvenience but delivery to these areas and facilities are very difficult.
In some circumstances, for example, when delivering to some business addresses, hospitals or universities, we may not be able to deliver the flowers directly to the intended recipient. Please note that these circumstances are outside our control. In this case, we will deliver to the reception area or post room and (where possible) obtain a signature from the receptionist (or equivalent). This signature will be our record of delivery.
To ensure the highest likelihood of delivery success, please ensure that you provide as much information regarding the location of the recipient as possible within the delivery instructions, including department name, floor number, etc.
Hospital-specific delivery issues
Please insure patient is still admitted at hospital as courier companies charge re-delivery fees for change of address (You can ask Hospital reception). If the patient has been discharged, we would be happy to arrange re-delivery to Patients residential address, but we will need to pass on the extra courier charges.
In the event that the patient is in intensive care, the Hospital will most likely be unable to acknowledge Flowers. You can ask hospital reception and confirm if they accept the flowers. If they don’t accept the flowers it might be best to hold up to send flowers once the patient is moved out of intensive care.
To maintain our clients & delivery team safe, we're implementing contactless delivery because the norm for the foreseeable destiny. You'll still get the same Melbourne Fresh Flowers stage of great service, without the risk of touch among either party.
We've advised our drivers as follows:
1] Wherever possible, our drivers must now not come into direct touch with clients / present recipients.
2] Where secure to accomplish that, our drivers may not be handing gifts to recipients, instead of leaving them at the front door of residential addresses or inside the foremost entrance of business addresses.
3] Our drivers will nevertheless ensure the recipient is alerted to the gift through knocking at the door or ringing the doorbell - they may nevertheless additionally be required to invite & affirm the recipient's name. They have also been briefed to sanitize their hands at the begin and stop of every shift and in between each drop off.
4] Drivers will take a photograph as evidence of delivery. This means no need for a purchaser signature.
All drivers are authorized to put on face mask at their personal discretion (despite the fact that this isn't always obligatory). We ask that our customers kindly display recognize & information to any drivers selecting to achieve this.