Delivery Information

Melbourne Fresh flowers understand that when you order flowers online you want flowers that look fantastic, are long-lasting and are delivered when and where you want. All Melbourne Fresh flowers floral orders are hand-arranged by our local florists and delivered straight to the recipient’s home, office, hospital, or venue. Our florists will deliver your flowers with care. You can be assured that your order will be of the best quality using the freshest, seasonal flowers

Melbourne Fresh flowers Delivery Times and Information

Flower Delivery Process

We buy flowers from the market every day as per orders received, this way we can only use Fresh flowers from growers as per demand. we receive flowers around 6 AM – 8 AM every day and prepare between 8 AM to 11 AM. Flowers get picked between 11 AM to 1 PM and depending upon route every day gets delivered before 5 PM for Business and 7 PM for Residential.

Above timings are latest we usually deliver so generally 90% we finish by 4 PM but some time due to traffic and some other unforeseen reason it may be getting late.

Orders Monday – Friday:

Delivery between 11 AM to 5 PM for businesses and 10 AM to 7 PM for residential deliveries. The order will be delivered to the listed suburb on the same day if an order made before 1 PM from Monday to Friday. Most of the deliveries get delivered by 4 PM but sometimes due to the Route of the driver and traffic conditions it may get late.

For Suburbs in outer Melbourne ( More than 20kms from CBD ) deliveries may get delayed up to 7 PM but that’s the worst-case scenario due to traffic conditions.

If you need Time-specific delivery then please email us/Chat before you place an order as we need to request this to the Courier company and there will be additional charges depending on delivery time.

Orders Saturday:

Deliveries are made between 1:00 PM – 5:00 PM.

These cut-off times do not apply to busy floral events including (but not limited to) Mother’s Day, Valentine’s Day, and Christmas. Please check the website for the order cut-off times for these days.

Delivery Times:

We always try to ensure that our customers always get a good service, which we always try our best to do. As per our delivery information, we will send flowers to Business before 5 p.m. & Residential before 6 p.m.

If the flowers are for a timed event (for example, a funeral or business location), the florists will do their best to assist. However, Melbourne Fresh flowers strongly recommend that you provide us with an alternative address so the flowers can be delivered elsewhere if too late for the timed event.

Name and Address:-

Make sure you have the correct name and address for the recipient along with contact information as it will save our time with your delivery. Please verify the address and the Courier company will charge us/you for redelivery to a different address. There will be Redelivery fees applicable in case the recipient changes the address or address is incorrect so please make sure all details are correct to avoid disappointment.

Delivery Process:-

1) Courier company picks up flowers and delivery as per Address in the email ( and Instructions)

2) If it business then it goes to the reception or mail room

3) If the recipient is not at house/Unit then we –

a) We leave it at a safe location and contact the recipient

b) If it’s not safe then we bring it back to the shop and redeliver next day ( Extra charges apply)

4) We always try to contact the recipient /Sender if we are unable to deliver

5) As the driver has to do other deliveries we CANNOT reroute your order instantly so it has to be the next day

6) Secured ( Automated doors) Apartment and houses are most difficult to deliver flowers ( in case recipient is not at home) as most of the concierge refuses to accept flowers on behalf of the recipient we try to contact recipient/sender to decide next course of action.

Instructions

As you can see there are few options on the website for delivery instructions

Return to florist:

Flowers will return to the florist if undelivered and there will be redelivery fees for next day delivery ( we absorb the courier charges to bring flowers to our shop )

Leave at the reception:-

Flowers will be delivered to reception if unattended we will leave them at the front counter with a Note on it

Leave at the front door:-

We will attempt to deliver flowers if undelivered we will leave flowers at the front door and Notify the recipient. We will not take any responsibility if products/flowers are been picked up or stolen so especially for secured apartments please select the “Return to florist” option.

Generally, houses and offices are secured so it’s not an issue but for secured apartments, it’s hard to get inside without access so it’s always better you choose the “Return to Florist” option in this case.

Notifications

We like to keep our customers in the loop, and we understand that you’re patiently waiting for a call or SMS that everything was delivered without a problem, which is why we like to send notifications and updates.

We will send SMS and email to the sender’s email address provided by you to let you know about the delivery confirmation.

Delivery Areas:

A local delivery fee is added to each order, for each address. Delivery of orders to rural route addresses, secured buildings, or cemeteries cannot be guaranteed. We do not deliver to PO BOX or LOCKED BAG addresses.

Melbourne Fresh Flowers is an online florist in Melbourne that ensures your flowers are delivered on time to the right location.

We do not guarantee delivery to the following places:

• Intensive Care Units

• Army, Air force and Naval Bases

• Ships

• Jails

• Secure Buildings

• Mines

• We apologies for any inconvenience but delivery to these areas and facilities are very difficult.

In some circumstances, for example, when delivering to some business addresses, hospitals, or universities, we may not be able to deliver the flowers directly to the intended recipient. Please note that these circumstances are outside our control. In this case, we will deliver to the reception area or post room and(where possible) obtain a signature from the receptionist (or equivalent). This signature will be our record of delivery.

To ensure the highest likelihood of delivery success, please ensure that you provide as much information regarding the location of the recipient as possible within the delivery instructions, including department name, floor number, etc.

Hospital-specific delivery issues

Please ensure the patient is still admitted at the hospital as courier companies charge re-delivery fees for change of address (You can ask Hospital reception). If the patient has been discharged we would be happy to arrange re-delivery to the Patient’s residential address, but we will need to pass on the extra courier charges.

In the event that the patient is in intensive care, the Hospital will most likely be unable to acknowledge Flowers. You can ask the hospital reception and confirm if they accept the flowers. If they don’t accept the flowers it might be best to hold up to send flowers once the patient is moved out of intensive care.