Refund & Returns Policy

Cancellation of an Order

If you need to cancel your order, please contact us immediately.
We cannot cancel an order or issue a refund for items that is on board with the courier or have already been delivered.
You might be able to receive full refund if the Cancellations request received within 24 hours before the delivery date.
You will be charged $15 administration and cancellation fees for the cancellation received in less than 12 hours from the delivery date. Which will be deducted from your order total and remaining amount will be refunded back to your account.

Incorrect Details

We are also unable to offer a refund if incorrect delivery information is given to us. It’s the sender’s responsibility to make sure to provide us with detailed and accurate delivery address. There will be additional delivery charges for the incorrect address provided which is equal to the suburb charges of correct delivery address. (Shown on our delivery suburb page) If the Order is already been delivered then we won’t be able redeliver to the correct address.

Refunds

All refunds for orders placed online will be credited back to the original credit card or paypal on which the order was purchased. For example, if you placed the order using credit card, we will refund it back to your credit card. If you placed the order via Paypal we will refund it back into your Paypal account. Once a refund has been processed it takes up to 3-4 working days for the refund to appear in your account. Refunds will only be made in the original payment method.

Change of Mind

As long as the change of mind is notified before 24 hours of the delivery date, we would be happy to try and accommodate your request (subject to availability) and refund/recharge the difference in amount if applicable. We are unable to accept change of mind requests once a delivery is onboard with our courier or flowers are already been made.

Product Substitutions

Due to seasonal availability with certain flowers, the arrangements pictured on this website may vary slightly in design or appearance to what is delivered. If a particular flower, product or container is unavailable, an item of similar quality and value will be substituted.

In these cases, we will contact you to ensure that a replacement of flower type or colour is acceptable and we will happily refund the order in full if it is not, or arrange for an alternative flower arrangement to be delivered, provided you are able to get back to us before your order is placed onboard with our courier for delivery. If we don’t hear back from you before the delivery is onboard, we will assume you have accepted the changes as per our terms and conditions.

Returns Procedure

On average, the flowers should last between 3 to 7 days. Should your flowers perish within three (3) days of the delivery date and we are satisfied that all care instructions provided have been followed, Melbourne Fresh Flowers will be happy to resend new set of flowers. Melbourne Fresh Flowers reserves the right to request photos or images of the original flowers. Melbourne Fresh Flowers requires that any dissatisfaction with the freshness of the flowers be communicated to our Customer Service within 3 days of delivery.

To help us in quality control, it is our approach to gather the original flowers. Remorsefully, we can’t arrange a resend of fresh flowers to you if the original flowers are disposed of or images are unavailable.

If the recipient receives damaged or unsatisfactory flowers, please reach us promptly so we can organize one of the accompanying:

In the event that the beneficiary gets harmed or unsatisfactory blossoms, if it’s not too much trouble, reach us promptly so we can orchestrate one of the accompanying:

* Re-send on the following accessible conveyance date; or

* full or partial refund (% refund depends on the specific circumstances of the issue).

Normally we won’t offer both a refund and a resend. Where blossoms have been damaged we will ordinarily request them to be returned or for photos unmistakably indicating the issue so we can utilize them to figure out the thing is turning out badly with our framework, and to guarantee remuneration if conceivable from our messenger (as proper). It is significant that we are reached quickly with respect to issues. We will, at our discretion consider issues raised after the 3 day deadline but reserve the right to refuse the options of refunding or resending the order.

If a little thing, for example, balloon or vase, should arrive damaged or be missing, we shall be unable to resend that item but would be happy to refund its value.

Note that this assurance doesn’t give the privilege to a programmed 100% refund, but only to a fair resolution.

Time period – If a refund or redelivery has been endorsed, this will be done at our soonest accommodation. Usually within 24-48 hours.

Mistakes made at the time of Placing an Order

Please check your invoice if the order details are correct. (Please contact us if you haven’t received a copy of your Invoice/receipt) If any details are incorrect like quantity of product, spelling, delivery date etc then please contact us as soon as possible. We will be happy to make those changes for you until the order is not dispatched.

We usually try to contact by email or call to confirm the quantity of product if it’s more than one. If we are unable to contact you or not getting any reply from you before the order is dispatched then we will assume the order is correct.